Service coverage
- Service family
- HPE Tech Care
- Service level
- Basic
- Retention option
- DMR
- Retention option name
- Defective Media Retention
Check the service tier, response option and installation-country availability.
Hardware support servicesH38E3ESoftware & entitlement · Category illustrationConfirm the license scope, term and eligible platform.
Use the full license or service part number. Your quotation will list eligibility, licensed quantity and term.
Order the right scope and term
HPE H38E3E — 5-year Tech Care Basic service for Edgeline e920 2U with DMR
P/N H38E3E
HPE H38E3E is a 5-year Tech Care Basic support service for Edgeline e920 2U. It includes the DMR retention option for eligible covered components. The covered equipment is purchased separately.
- Manufacturer service SKU
- H38E3E
- Equipment included
- No
- Service family
- HPE Tech Care
- Service level
- Basic
$4,760.00 USDUnit price
Price for HPE H38E3E as one service SKU unit. Confirm the covered equipment, installation country, service start date, taxes and final amount before bank transfer.
Per order item · Checked October 13, 2026.
Tell us the eligible platform, licensed quantity and deployment country. Your quotation will confirm the entitlement, term and delivery.
Start an order requestConfiguration helpAsk about international delivery
HPE / SOFTWARE & SERVICE
Service coverage and eligibility
Confirm the covered equipment, existing contract and required service period. Service part numbers do not include appliance hardware.
Eligible equipment & contracts
- Covered platform
- Edgeline e920 2U
Identify the covered device and the contract required for an upgrade or renewal.
Coverage period & activation
- Service term
- 5 years
Confirm the full coverage period, activation requirements and renewal dates.
HPE / ORDER & INSTALLATION DETAILS
Ordering HPE software and support
01
Use the complete license or service part number.
02
Confirm eligible equipment, software release and account.
03
Specify the license metric, quantity, coverage and term.
Tell us about your existing licenses
Technical overview
Technical specifications
Use the full part number when comparing options or asking about system fit.
11 of 11 specifications
| Brand | HPE |
|---|---|
| Manufacturer service SKU | H38E3E |
| Product type | Support service |
| Equipment included | No |
| Service family | HPE Tech Care |
| Service level | Basic |
| Service term | 5 years |
| Covered platform | Edgeline e920 2U |
| Sales unit | Each service SKU |
| Retention option | DMR |
| Retention option name | Defective Media Retention |
02
HOW THIS PRODUCT FITS YOUR SYSTEM
See where it fits in your system
Choose how you plan to use this product.
Add service coverage
Covered device and current contract
Identify the covered device and the current contract before selecting service coverage.
- Covered device and current contract
- Service tier and coverage period
- Service location and activation eligibility
Add service coverageH38E3E
Confirm the required base coverage, service tier and service location.
Use this checklist to confirm entitlement eligibility, coverage and dates before ordering.
03
YOUR QUOTE REQUEST
Tell us what you need
Tell us the covered devices, service tier, term and current contract details.
Confirm the service P/N, covered device, current contract, service location and requested coverage dates. Hardware is not included.
04
SUPPORT & REPLACEMENT
Plan for support and future replacement
Check support dates, replacement options and whether continued use still makes sense.
Support dates
We do not have confirmed sales and support dates for this part number.
Send us the full H38E3E order code, software release and support details before planning long-term use.
Ask us to check the current sales and support statusChoosing a replacement
Compare the license edition, eligible systems, covered quantity and term. Similar product names do not establish entitlement or renewal eligibility.
Compare related products These products may be related, but we have not confirmed them as replacements.What should I compare?
- License metric and covered quantity
- Eligible platform, software release and account
- Subscription term and support coverage
- Renewal, migration and transfer eligibility
LICENSES & SUPPORT
Renew, expand or migrate
Review your current entitlement, covered systems and contract dates before making a change.
CONNECTION DETAILS
Software licenses and support requirements
Check which equipment and software releases this license or service supports, along with the license term and any existing entitlements.
CONNECTS TOEligible hardware or software platform
H38E3EHardware support services
USED FORLicensed features or support coverage
What to check before installation
- Platform, software release and existing entitlement
- License metric, term, region and support coverage
Browse the categories above for related equipment, then send us the full configuration so we can check the fit.
PRODUCT DETAILS
Features and applications
Service overview
HPE H38E3E is a 5-year Tech Care Basic support service for Edgeline e920 2U. It includes the DMR retention option for eligible covered components. The covered equipment is purchased separately.
Match the covered equipment
This service covers the stated platform designation: Edgeline e920 2U. Send the installed model and configuration so eligibility and registration can be checked. Equipment and upgrades are ordered separately.
Term and service level
The stated term is 5 years at the Tech Care Basic level. Confirm the start date and installation country before ordering. Coverage hours, response arrangements and repair commitments depend on the applicable agreement and location.
Defective Media Retention
DMR covers retention of eligible failed hard drives and SSD or flash storage during replacement. All eligible storage components in the system must be covered by this option.
Request a service quotation
Send SKU H38E3E, the installed equipment model and configuration, installation country, required start date and number of service units. We confirm eligibility, the included coverage and the final amount before bank transfer.
Compare service options
- HPE products and services
- Request H38E3E service pricing
- HPE H38E4E — 3-year Tech Care Basic service for Edgeline e920 2U with CDMR
- HPE H38E5E — 4-year Tech Care Basic service for Edgeline e920 2U with CDMR
- HPE H38E6E — 5-year Tech Care Basic service for Edgeline e920 2U with CDMR
Match the exact service SKU, term, level and retention option to the installed equipment before choosing coverage.
Before you request a quote
Ordering and delivery
Model and quantity
Include the full model, manufacturer P/N, revision and quantity.
Your existing equipment
Tell us the host model, generation, installed configuration and required supporting hardware.
Delivery requirements
Specify condition, testing requirements, destination and requested delivery date.